Blog Post

7 Facebook Messenger Marketing Strategies

  • By Steve
  • 06 Apr, 2020
7 Facebook Marketing Messenger Strategies

Facebook Messenger marketing is one of the most influential tactics available to marketers today.

Messenger marketing gains enormous scale when it’s backed by powerful conversation driven automated messages.

In this article, we want to explain exactly how Facebook Messenger marketing works, what role chatbots play, and how you can use this tactic to improve and boost your marketing activities.

What is Facebook Messenger marketing (and where do chatbots fit in)?

First, the 30,000-foot view.

Facebook Messenger Marketing is the use of Facebook Messenger as a conversational channel for reaching individuals at scale with targeted messages.

The concept is about as simple as it gets. You use Facebook Messenger to send messages to individual users.

But isn’t that kind of like email marketing?

Yes and no. Conceptually, it’s the same thing — a contact receives digital communication from a business.

But in practice, it’s very different. Messenger is conversational, interactive, and instantaneous. Email marketing tends to be more detached, impersonal and delayed.

Why use Facebook Messenger?

We often think of social media as just the major social media networks such as Facebook, Instagram, Twitter, and LinkedIn. But that thinking misses a big part — a bigger part, in fact — of social media.  And that’s messaging apps.

According to BI Intelligence, more people are using the top four messaging apps (WhatsApp, Facebook Messenger, WeChat, and Viber) every month than the top four social media apps (Facebook, Instagram, Twitter, and LinkedIn). And it seems that the gap between the two lines is getting bigger.
Instead of being a one-to-many channel, social media is becoming a one-to-few — and often one-to-one — channel.

Facebook IQ conducted a study on the use of mobile messaging with 12,500 people across the world and found several promising trends among the people surveyed:
  • Sixty-three percent said that their messaging with businesses has increased over the past two years
  • Fifty-six percent would rather message than call a business for customer service
  • Sixty-one percent likes personalized messages from businesses
  • More than 50 percent are more likely to shop with a business they can message
Here are a few more interesting statistics about messaging:
If you are starting to think that messaging might be great for your business, read on to find out the seven ways of using Facebook Messenger for your marketing.

7 ways to use Facebook Messenger for your marketing

1. Deliver your content

The most common approach to deliver content to your readers is to use email. HubSpot (a market leader in online marketing, sales and customer service) wanted to find out if using Facebook Messenger is a better alternative. So instead of just asking people to fill out a form and get the gated content via email, they offered the option to skip the form and get the content via Facebook Messenger.

After four weeks of testing, they found a clear winner.

The Messenger strategy results in a 242 percent higher open rate and a 619 percent higher click rate.
2. Help your followers find the most relevant content

Besides pushing content to your followers, you can also use Facebook Messenger to help your followers “pull” content to themselves.

There are many great examples of this use case on Facebook Messenger. Many companies around the world have Messenger chatbots that can help their followers find articles that they want to read.

For example, you can find articles related to Elon Musk on TechCrunch, using their chatbot:
This turns things around for content marketing. You now have a non-intrusive way to deliver personalized content to your target audience.
3. Engage participants during event

Another way to use Facebook Messenger is to send important information and reminders about events that people have signed up to. Similar to the example above, we found that the response rate on Facebook Messenger was significantly higher than that on email.

Here’s a recent experience we had with a HubSpot event:
  • We signed up for their Four Days of Facebook event through Facebook Messenger (which felt much nicer than filling up a form).
  • The day before the event, they sent me a reminder with links to add the schedule to my calendar app.
  • During the four days, they updated me about the day’s talk and sent me a link to watch the session online.
  • At the end of the four days, they followed up to ask if I enjoyed the event.
The entire experience felt smooth and appropriate for an event on Facebook.

And it works well for events that are not on Facebook, too. For example, for their offline events, they made use of Messenger to allow attendees to receive real-time updates.
4. Generate high-quality sales leads

Since Facebook Messenger is still a relatively new and novel marketing channel, it is a great way to get people’s attention and to generate high-quality sales leads. The response rate on Facebook Messenger is incredibly high.

Obviously, numbers vary across the board – and better bot experiences with more engaged audiences are getting 80-90% response rates. While even the least favorable experiences are in the 50-60% range.

As an example, we built a Facebook Messenger chatbot for an international car dealership to help drive leads and sales for their auto dealers.

They ran click-to-Messenger ads with location targeting to reach their target audience on Facebook. When a person clicks on the ad to learn more, they are brought into a Messenger conversation with a chatbot that would ask a series of questions specific to the type of car they were looking for. (They also had the option to speak to a real sales rep, too.)
Within a few months, we reached more than 100,000 people and generated about 50 sales per month through the Facebook Messenger chatbot.

When we conducted a similar approach to generate leads through Facebook Messenger with another brand, they saw a staggering 477% reduction in the cost per lead, while lead quality only slightly decreased.

Our advice...
It might take a little muscle to build a Facebook Messenger bot to collect lead information, but the effort is well worth it.   Use Facebook ads plus Messenger as a powerful one-two punch.
5. Re-engage potential customers

One thing you might be wondering is this: how do I get people to talk to me on Facebook Messenger in the first place?

Facebook ads.

There are two types of Facebook Messenger ads you could use. The first type, click-to-Messenger ads, which we mentioned briefly above, allows you to direct people from the Facebook News Feed to a Messenger conversation with you. The second type, sponsored messages, allows you to initiate a Messenger conversation with anyone who has messaged your Facebook Page before.

A great way to use these Facebook Messenger ads is to re-engage potential customers, such as people who have visited your pricing page but didn’t purchase your product or people who have asked you questions via Facebook Messenger before. For example, you can use the click-to-Messenger ads offer them a channel to ask any questions they have or you can use sponsored messages to send relevant content and offers to them.
6. Reach your target audience one-to-one

The Facebook News Feed is saturated with ads. Imagine being able to reach your target audience without all the noise. One-to-one

With Messenger ads, you can do just that. People will see your ad in the home tab of their Messenger mobile app. When they tap on the ad, they will be brought to your preferred destination — your website or a Messenger conversation.

But here’s something to consider: the reaction to such ads is mixed. While marketers are likely rejoicing at this opportunity, some people are finding such ads unpleasant. The best way to do this is the same as drafting quality email copy to increase open and click though rates and reduce email unsubscribes.

Messenger Marketing allows you to be interactive, conversational and engaging so you need to have a conversation with your subscribers to engage them about what they want to know, hear, see and purchase, rather than just try to sell to them! Give them options and let them choose their own journey to a solution they want.
7. Provide speedy customer support

The last strategy (of this list, there are many others though) for using Facebook Messenger is something you might be already doing. That’s providing timely customer support through Facebook Messenger. As Jay Baer, President of Convince & Convert, suggests, social media customer service is the new marketing.

It’s clear that people prefer to contact brands through messaging than through other channels.

And they want a response from brands — a quick one.

As mentioned earlier, Facebook found that 56 percent of their study’s respondents would rather message than call a business for customer service. In a survey of more than 1,000 people, Sprout Social found that most consumers expect a response on social media within four hours (while brands take an average of 10 hours to reply). They also found that 30 percent of the people would go to a competitor if a brand doesn’t respond.
It’s very easy to get started with this strategy.

First, you want to allow people to message you on Facebook Messenger.  You can enable this in your Facebook Page settings (1).  Under the “General” tab (2), look for “Messages” (3) and click “Edit”.  Then, check the box and click “Save Changes”.
Now, visitors to your Page will see a “Message” button on your Page, which they can use to initiate a conversation with you on Facebook Messenger.

How would you use Facebook Messenger?

As more and more people adopt messaging, the potential for you to market and grow your business through Facebook Messenger becomes even bigger. And Facebook is working hard to make Facebook Messenger a great channel for businesses. For example, Facebook created a new Messages objective for Facebook ads, which allows you to reach people who will most likely reply your business on Facebook Messenger.

We believe all businesses should follow this trend and not to be left behind. Here are the seven ways you can get started with Facebook Messenger marketing:
  • Deliver amazing content
  • Help your followers find the most relevant content
  • Engage participants during events
  • Generate high-quality sales leads
  • Re-engage your potential customers
  • Reach your target audience one-to-one
  • Provide speedy customer support

Don’t know where to start? No problem, we have got your back…


Traffic Digital Marketing has been helping local businesses and large eCommerce brands develop these strategies and implement them with amazing results. Our Chat Traffic service is custom made to suit your business. If you would like to discuss how we can help your business, please reach out to us for a consultation.

For more information please visit – https://www.trafficdm.com/services/messenger-marketing
By Steve 14 Feb, 2020

A quality website is important for a small business. Why?

More and more people are searching the internet for businesses, products, services, etc. So if you’re not staying competitive with your competition, you’re giving shoppers a reason to buy from another business.

Consider this: 81 percent of customers perform online research before making a purchase.

The days of relying on phone books and passing foot traffic are long gone. If someone needs to find information, they are most likely turning to the internet to find it. When they search for something you offer or specifically for your type of business, you want to show up- and not just show up- but show up and look good.

Looking good is important because your website is often the first impression you give potential customers. If they found you through a search or through a link a friend gave them, your website will be your first point of contact with them. Before they even see your store or talk to your staff, they will see your website. You want that first impression to be a good one.

By Steve 14 Jan, 2020

What Do You Mean “Working”?

Using the term “Working” while addressing if your search engine optimization (SEO) is effective can come across as being rather vague. In this respect, you will need to define what a “working” campaign would be for your business. This will include:

Deciding Your Goals

What are you looking to accomplish with this SEO campaign? Is it merely for monetary gains and heavier online traffic? Are you looking for more brand exposure?

There are many questions you should ask yourself before jumping into a possible SEO campaign. Once you know what you are looking to accomplish, you can focus on the best process to reach this outcome.

By Steve 25 Nov, 2019

There are many terminologies thrown around in terms of establishing yourself in the online marketplace. Between the terms of SEO, PPC, social media management, and content marketing, it can be a little daunting to launch yourself onto the internet.

But one of the most important aspects of these is content marketing, and it’s not as new or groundbreaking as you might think.

Content marketing is incredibly important to your customers, future clients, and more importantly fans. The whole idea around content marketing is that you promote and create something that is pertinent to your business.

When people arrive at your website or your place of business, they don’t want to just listen to what you have to provide. While most people are happy with building service and location pages to help their superficial SEO, it doesn’t help with establishing trust and entertainment for your customers.

SEO and content marketing work in tandem that way. While SEO is a great way to reach an audience, once you’ve attained them you need to have something to say. If you have a website that is riddled with ‘Buy Now’ or ‘Call here’ buttons, what is driving them to the sale?

When people are on your site or in your business, they are already there to buy something. It’s what you do with the site or business that makes you stand apart from your competition. What’s to stop the customer from going down the street to a different shop with competitive prices?

Content marketing gives your business a voice and a personality in a world filled with numbers and bottom lines.

What is Content Marketing, Though?

Content Marketing is any sort of supplementary content that the customer can enjoy. You want to turn the customer into an audience member. Content is for them to enjoy, consume, understand.

Whether this is a blog post, an FAQ section, an informational or entertaining video, a podcast that’s informative, or a funny newsletter. Anything that can make your customer enjoy your presence as more than a provider of a product.

For example, Dollar Shave Club is a brand that sells itself on being fun and interesting. From their first advertisement, they set themselves apart through their tone and attitude. Then they followed that up with the Bathroom Minutes. There’s a newsletter they send with every package for your reading pleasure in the bathroom. Not only is this entertaining, but it’s also appropriate. It fits within their M.O.

By Steve 22 Aug, 2019

Having your own website is liberating. You have a place that people can go to that explains what your company or service is all about. With that, you now have entered into the unchecked arena that is the online search results.

With all of these competitors and similar sites, it might seem impossible to increase traffic to your site. But if there’s anything we know how to do at Traffic Digital it’s just that!

Firstly, there are several things that you can do to increase the traffic to your site. Anything and everything can be optimised on a site and yet they often aren’t. Because of this, we have broken up our list into things you can do on the page and off!

1. On-Page Optimisation

On-page optimisation has everything to do with what the viewer can see. From content to image sizes, it can be optimised for user experience and search engines alike. The following tools are great ways to judge and determine what makes a great page: Google Pagespeed Insights and Pingdom to determine page-speed and image sizes, and we will use the Yoast plugin for content optimisation.

For the sake of on-page studies, we will use aventurabrakesandauto.com

By Steve 25 Jun, 2019

In an age run by technology, the only way a company can even hope to stay afloat, let alone succeed and grow is through an in-depth and thorough understanding of how to utilise the technology.

Regarding advertising, no other technological field has become more invaluable then that of the internet. The internet allows for companies and the buying populace to connect more efficiently and more often.

This is both a blessing and a curse, as poor online listings mean a company is falling under the gaze of the people they are trying to reach; this can spell the potential death of a company.

But fret not, for if your listings are not getting the traffic you are wishing they were receiving, allow us to share some tips and tricks for improving your listings viewer numbers.

1. Identifying Industry Hot Spots

Search for your site on an engine like Google and see what the results show you. Investigate other companies that offer the same goods or services that yours does and for those who sit higher in the search engine rankings, see what they are doing that separates them from your company. See what types of language, they are utilising, and once you have the information you need, images, videos, and other multimedia can start to take steps in improving your own listing’s online visibility.

2. Claim It

Claiming listings is something every company should take advantage of when it comes to generating online traffic. Claiming listings allows you to take control of the information people are finding on these sites. You can then upload photos, update contact information, even share updates about promotions or specials you are having.

By Steve 18 Mar, 2019

If you are considering paid advertising for your business, you’ve probably got a lot of thoughts going through your head. You are probably figuring out these systems for the first time, figuring out how much you want to spend and how much you want to gain.

But before you start seeing dollar bills floating in front of your eyes, we suggest you take a moment to read about a PPC Manager.

What is a PPC Manager?

A PPC manager is someone who manages your paid advertisements for you. While you set your budget, they will be creating all of the assets and materials you would need for a successful ad campaign.

What do they know?

How would a PPC manager know your business and trade better than you? In short, we don’t, and that’s the point. You know your business better than anyone, and paid marketing is our business.

If you’ve ever watched a movie or spoken to a salesperson about selling they will always tell you that selling isn’t actually about the product, it’s about the consumer.

That side of the business is exactly what we handle and how we do our jobs. We combine the people who want to buy your product with the expertise of how to approach them to make the sale.

Our experience and sales savvy can help you save tons of money and time from costly mistakes and rookie ideas.

By Steve 07 Jan, 2019

The first page of Google is getting a little long. On a recent survey of the term ‘plumber’, there are now 23 objects you can click on before you can reach page two or any of the ‘did you mean’ options.

Of those 23 options:

  • 6 are AdWords
  • 3 are Sponsored Google Services
  • 3 are Default Local Listings by Zip Code
  • 1 is an in-set Snippet from Wikipedia
  • 10 are SEO-Based Links

Being on the first page doesn’t even guarantee you’re the first option someone chooses anymore. You have to scroll down a whole page length to even reach the organic SEO options.

Even then you are beginning to deal with a serious problem when you have to realise that ranking for Plumber doesn’t even guarantee you’re the first business listed through SEO thanks to directories surging to the top of the search results.

But despite this bizarre layout of the new first page, there is still hope for SEO after all. SEO isn’t gone, but it does need to be upgraded.

There’s Room in Google For SEO

Google’s response here is evident. SEO is still important; it’s just not as important as it was before. With many different directories, local listings, social media outlets and more offering up as many options to finding local businesses like Google, it’s time that Google needs to grow and adapt.

SEO choices are still there, but there are many tertiary services that Google cannot allow to take dominance because it is both a threat to their platform and an undermining of the work that many businesses put into their own markets.

Of the top ten SEO results from before, 3 are directories or review sites, 1 is Wikipedia, 1 is a nationwide plumbing service, and 4 of them are genuine local businesses to me that are trying to rank in the city alone.

This makes the outlook for mainline SEO seem bleak, but surely longtail keywords will suffice, right?

Of the top ten SEO results from before, 3 are directories or review sites, 1 is Wikipedia, 1 is a nationwide plumbing service, and 4 of them are genuine local businesses to me that are trying to rank in the city alone.

5 Directories or Review sites (With Yelp twice, of all places), 1 Nationwide Plumbing Services, and four local businesses.

The same amount of ads are there, but there is no rich snippet from Wikipedia about what a plumber is.

By Steve 05 Nov, 2018

Social media is a powerful marketing tool to reach your audience and create an online presence for your brand. However, when it comes to advertising, technology is a prerequisite and has always played a vital part in its dispersal and attainability. From flyers promoting the local shopping mart to pop-up ads appearing on your phone, technology has made advertising much more readily available.

It did not take long for companies to realize the power of utilizing social media platforms to get their brands noticed. In the past several years, space has become more restricted and competitive for brands and businesses to get themselves seen on these platforms.

This led to Facebook offering its “Pay-Per-Click” or PPC campaigns.

This being said, being wary of something new is understandable, so we are here to go through what exactly a Facebook PPC campaign is, and if it’s worth it.

By Steve 03 Sep, 2018
Keywords, in their original definition, are defined as ‘words that act as keys to code.’ While that is not the definition anymore, it does shine some light as to why it is used today. Keywords, also known as key phrases, are what people search for when they are looking something up.
By Steve 18 Jun, 2018

It is an exciting prospect; you are prepping your online business to take off finally. But this is your first outing into the world of online business and are unsure as to what to do, or more importantly what to avoid, to be successful.

To ensure that you are prepared for such an auspicious event we at Traffic Digital would like to give you some tips on some mistakes that should be avoided for your new business venture to take off running.

What Business Tactics Should You Avoid

  1. Don’t sweat the small stuff  – Being in control and making sure everything is going off without a hitch is vital for a new business owner, but be sure you stay in power. Putting all of your focus on your new logo or your business cards not looking exactly how you wanted, though annoying do not require too much of your time. You should be focusing on tasks that your business needs to be completed to push itself forward.
  2. Be careful with your money  – Though you are planning on making quite the return with your online business taking off and elevating you to new heights of income and business prestige, remember your current financial standings. Make sure you have a plan for recovering the funds you put into your company start-up.
  3. Too many “Free Samples”  – Though it may seem like the right way to rope in potential clientele you want to be careful when it comes to giving out free samples. They may be free for others, for you they are another piece of merchandise that cost you money.
  4. Not understanding the time and effort  – Do not underestimate the amount of time and effort it will take not only to get your online business off the ground but the attention you will have to devote to it to keep it afloat. Additional jobs will take the focus away from your new business needs from you.
  5. Having someone else run your online business  – This is your business. You need to be in charge, hands-on and be the first person to do anything within the company. You should be the one deciding the company’s agendas, vendors, schedules, etc.

Starting up a new company is not easy, and will require a lot of attention, effort, and it may seem like you cannot do it. But you need to push through these doubts, nothing ever worth having will come easy.

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